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MASKS REQUIRED in all Travis County Clerk offices. All divisions are operating by appointment only at this time. Please select the division name above to learn more about making appointments.
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Troubleshoot Java to View Document Images

If you're having issues getting images to display in a search, please follow the steps below.

CHROME USERS: Chrome is no longer supporting NPAPI plugins . This will keep Chrome from displaying the document images as our viewer is a Java-based viewer.

BEST BROWSER: We have noticed that Firefox seems to be the best browser and has the least amount of issues with the Java image viewer. You can download Firefox for free at: https://www.mozilla.org/en-US/firefox/new/

WINDOWS 10 USERS: Windows 10 will open websites using the Microsoft Edge browser. This browser will not support plug-ins. You will need to open Internet Explorer 11 in order to get a Java-based viewer to work. How To View Document Images If You Are Using Windows 10

 

1. UPDATE JAVA:

Make sure you have the current version of Java by visiting http://www.java.com/en/download/installed.jsp and click the “Agree and Continue” button.

If you do not have the latest version, it will prompt you with a link to download it.

If you do see the "Congratulations!" message then you have the latest version installed, Java is enabled in your browser, and you've clicked through the security prompts. You should be able to view document images on our Online Records and Case Data Website . If you still cannot view the images, then please jump to Step 4. Contact Us and we will try and help you get this working.

If you've downloaded the latest version, but still cannot see the "Congratulations!" message, then jump to Step 2. Enabling Java in My Web Browser.

NOTES:

  • Be sure that you have admin rights on your machine to download and install that latest Java. If you don’t have admin rights or if you don’t have an IT person install it for you, it may look like it’s working, but it won’t actually install.
    (This is only an issue if you’re in a company with an IT department that has control over your machines.)
  • If you've installed Java and haven’t actually closed your browser completely and opened it back up, you may need to do that to get the Java to update in the browser so that you’ll see the changes.

 

2. ENABLING JAVA IN MY WEB BROWSER:

More Information at Java.com on How Do I Enable Java in My Browser?

There have been a lot of security concerns with Java in the past year or so. This has prompted most browsers to have it disabled by default now, where in the past it was enabled. Therefore, you may need to enable Java in your browser so that you can view the images which display on our website via a Java viewer.

NOTE: If you are concerned with security issues, feel free to enable java to view the site and then go back in and disable it again.

SYMPTOM:

Even after installing Java, Applets do not run.

CAUSE:

Java is not enabled in the web browser. If Java is already installed but applets do not work, you need to enable Java through your web browser.

SOLUTION:

If you've recently installed Java, you may need to restart your browser (close all browser windows and re-open), in order for the browser to recognize the installation.
In addition, make sure Java content in the browser is enabled through the Java Control Panel .
Follow these instructions to enable Java though your Web browser:


Firefox

  1. Open the Firefox browser or restart it, if it is already running
  2. From the Firefox menu, select Tools, then click the Add-ons option
  3. In the Add-ons Manager window, select Plugins
  4. Click Java (TM) Platform plugin (Windows) or Java Applet Plug-in (Mac OS X) to select it
  5. Check that the option selected is Ask to Activate or Always Activate or on older Firefox versions, click on the Enable button (if the button says Disable, Java is already enabled)

Internet Explorer

  1. Click Tools and then Internet Options
  2. Select the Security tab, and select the Custom Level button
  3. Scroll down to Scripting of Java applets
  4. Make sure the Enable radio button is checked
  5. Click OK to save your preference

Chrome

Chrome is no longer supporting NPAPI plugins . The image viewer on our website is a Java-based viewer and requires NPAPI plugins to run. Therefore, you will not be able to view images on our website in Chrome.

We recommend using Firefox. You can download it for free at: https://www.mozilla.org/en-US/firefox/new/


Safari

  1. Click on Safari and select Preferences
  2. Choose the Security option
  3. Select Allow Plug-ins, then click on Manage Website Settings
  4. Select Java in the left area. In the right area you should see deed.co.travis.tx.us with a pulldown box to the right. Select the pulldown box and click on Run in Unsafe Mode (If it says Run in Safe Mode then you don't need to click anything as you're already in Unsafe mode). A box will popup and say "Are you sure you want to trust the website "deed.co.travis.tx.us" to run "Java" in unsafe mode?" click Trust.
  5. Click on the pulldown box again and select either Allow or Allow Always from the list. (Selecting the Allow Always option will stop additional warnings when running Java for the specified website)
  6. Click Done, then close the Safari Preferences window

    NOTE: Selecting "Run in Unsafe Mode" is the only way we've found to get the images to display in Safari. If you are concerned with this setting, then we suggest you download Firefox at: https://www.mozilla.org/en-US/firefox/new/


Opera 4.x and Up

  1. Opera for Windows does not use Java, but an embedded version already inside the Opera Web browser.
  2. Opera for other platforms may supports Java . Please consult your Opera platform documentation.
  3. For further information, please review the following Opera Support article:
    Support for Java software in Opera

 

3. RESTORING SECURITY PROMPTS:

More Information at Java.com on how to Restore Security Prompts by Clearing Previously Remembered Security Decisions

In order to load the image viewer you will need to click through two security prompts.

The first will ask "Do you want to run this application?", you will need to select the "Run" button.

The second will be a Security Warning box asking "Allow access to the following application from this web site?", you will need to click the "Allow" button.
Java Prompt Image - Do you want to run this application?    Java Prompt Image - Allow access to the following application from this web site?

If these security prompts have opened at any time and the “Cancel” or “Do Not Allow” buttons have been clicked, then you will not be able to view the images. In order to create new selections on these prompts we’ll have you reset your security prompts and see if that does the trick.

Here’s an article on the subject: http://java.com/en/download/help/restore_prompts.xml

NOTE: If you're not seeing 2 security prompts but only one, then the security settings in your browser are probably incorrect and therefore now allowing the plugin to run. Go back to Step 2 and make sure you've followed all the steps for your particular browser.

 

Windows

  1. Click on the Start button and then click on the Control Panel option.

  2. In the “Search programs and files” search box type in Java, DO NOT click Enter.
    Screenshot of Java Search from Start Menu.

  3. Click on the link under the Control Panel header. This will open the Java Control Panel.

  4. Select the Security tab.

  5. Make sure Enable Java content in the browser is checked.

  6. Click the Restore Security Prompts button.

  7. The Confirmation pop-up will open. Click the Restore All button.
    Screenshot of the Restore Security Prompts screens.
  8. Open your web browser again. Go to our Online Records and Case Data Website and do your search again and see if you get the prompts. When you do be sure to click “Run” and “Allow”.

 

Mac

  1. Open System Preferences.

  2. In the search box type in Java.
    Screenshot of Mac System Preferences.

  3. Click the Java icon or hit your Enter/Return key.

  4. Your Java Control Panel will open.

  5. Select the Security tab.

  6. Make sure Enable Java content in the browser is checked.

  7. Click the Restore Security Prompts button.

  8. The Confirmation pop-up will open. Click the Restore All button.

  9. Click Ok on the Java Control Panel.

  10. Open your web browser again. Go to our Online Records and Case Data Website and do your search again and see if you get the prompts. When you do be sure to click “Run” and “Allow”.

 

 

4. CLEARING JAVA CACHE:

More Information at Java.com on how to How Do I Clear the Java Cache?

 

Windows

  1. Click on the Start button and then click on the Control Panel option.

  2. In the “Search programs and files” search box type in Java, DO NOT click Enter.

  3. Click on the link under the Control Panel header. This will open the Java Control Panel.

  4. Select the General tab.

  5. Click the Settings button.

  6. The Temporary Files Settings pop-up will open. Click the Delete Files... button.

  7. The Delete Files and Applications dialog box appears.

  8. The Race and Log Files and Cached Applications and Applets boxes will be checked. Click OK. This will delete all the Downloaded Applications and Applets from the cache.
    Screenshot of the Java Control Panel.

  9. Open your web browser again. Go to our Online Records and Case Data Website and do your search again and see if the document images will display.

 

Mac

  1. Open System Preferences.

  2. In the search box type in Java.

  3. Click the Java icon or hit your Enter/Return key.

  4. Your Java Control Panel will open. Select the General tab.

  5. Click the Settings button.

  6. The Temporary Files Settings pop-up will open. Click the Delete Files... button.

  7. The Delete Files and Applications dialog box appears.

  8. The Race and Log Files and Cached Applications and Applets boxes will be checked. Click OK. This will delete all the Downloaded Applications and Applets from the cache.
    Screenshot of the Java Control Panel.

  9. Open your web browser again. Go to our Online Records and Case Data Website and do your search again and see if the document images will display.

 

 

5. CONTACT US:

If this did not work for you, or you're having any additional issues, please email our This email address is being protected from spambots. You need JavaScript enabled to view it. and include:

  1. What type of computer you are using (Mac or PC). 
  2. What operating system and version you’re running (MAC: Click the apple icon > About this mac and tell me OS and version. WINDOWS: Click the start menu > Control Panel > System)
  3. The browser and version you are viewing the website on. (You can find this at the top of the web browser under Help > About )
  4. How are you accessing the internet? (Through your company network, through your home router, public WiFi, etc.)

We have noticed that Firefox seems to be the best browser and has the least amount of issues with the Java image viewer.
You can download Firefox for free at: https://www.mozilla.org/en-US/firefox/new/

 

County Clerk's News

Probate Division Has Moved

The County Clerk's Probate Division is now located at 200 West 8th Street, Ste. 140, Austin, Texas, 78701, in the new Probate Courthouse. As of March 24, 2020, the Travis County Clerk has modified operations and has closed all office lobbies in an effort to minimize face-to-face interaction due to the COVID-19 pandemic. The Probate Division conducts business via eFile, mail, telephone, and email during regular business hours. All documents that require hand delivery will be accepted by appointment only. Please call (512) 854-9188 to speak to a clerk to set an appointment or email your request to This email address is being protected from spambots. You need JavaScript enabled to view it.. More information is available at the Probate Court website.

About Dana

Dana has always been inspired by public service. Her interest led her to obtain a Masters Degree from the LBJ School of Public Affairs and ultimately to run for public office. Since her election as County Clerk in 1986, Dana has devoted herself to bringing high ethical standards, effective and cost efficient management practices, the benefits of new technology, and high quality customer service to the office of the County Clerk. The Clerk’s Office has a wide range of responsibilities including the conduct of elections; the filing and preservation of real property records; and the management of civil, probate, and misdemeanor court documents.... Read More

5501 Airport Boulevard

 

Address: Mailing Address:
Nelda Wells Spears Building
5501 Airport Boulevard
Austin, TX   (View Map)
Dana DeBeauvoir
Travis County Clerk
P.O. Box 149325
Austin, TX 78714
   
Hours: Main Phone: 
8:00 AM - 5:00 PM
Monday - Friday
(512) 854-9188 
   
Divisions at this Location:  
Elections
Recording
Commissioners Court
Administration
Computer Resources
Finance
   
Texas Public Information Act Requests
This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Travis County Courthouse

 

Address: Mailing Address:
Travis County Courthouse
1000 Guadalupe Street
Austin, TX   (View Map)
Dana DeBeauvoir
Travis County Clerk
P.O. Box 149325
Austin, TX 78714
   
Hours: Main Phone: 
8:00 AM - 5:00 PM
Monday - Friday
(512) 854-9188 
   
Divisions at this Location:  
Civil
Misdemeanor
 Records Management


   
Texas Public Information Act Requests
This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Travis County Probate Courthouse

 

Address: Mailing Address:
Travis County Probate Courthouse
200 West 8th Street, Ste. 140
Austin, Texas, 78701  (View Map)
Dana DeBeauvoir
Travis County Clerk
P.O. Box 149325
Austin, TX 78714
   
Hours: Main Phone: 
8:00 AM - 5:00 PM
Monday - Friday
(512) 854-9188 
   
Divisions at this Location:  
Probate



   
Texas Public Information Act Requests
This email address is being protected from spambots. You need JavaScript enabled to view it.
 

Stay in Touch

Main Phone Line: (512) 854-9188
24 Hour Voter Hotline: (512) 238-VOTE (8683)
Election Division: (512) 854-4996
Misdemeanor Division: (512) 854-9440


@TravisCoClerk


https://www.facebook.com/traviscountyclerk


https://www.instagram.com/traviscountyclerk

The Travis County Clerk maintains the county's records, administers elections, and oversees legal documentation (such as property deeds, marriage licenses and assumed name certificates).


Main Phone Line: (512) 854-9188 | 24 Hour Voter Hotline: (512) 238-VOTE (8683) | Election Division: (512) 854-4996 | Misdemeanor Division: (512) 854-9440